The majority of online casinos work like well oiled machines. A great deal of effort, after all, goes into ensuring that they operate exactly as expected, and it’s no exaggeration to say that technical errors are extremely rare. Which is not to say that they don’t ever occur, but make up the minority of the most common complaints that online casino users have.
Instead the most common complaints at online casinos are focused around users not understanding how the website works, not understanding the user interface, or otherwise not being experienced in using the website software. Either way, complaints are complaints, and it helps to know what these complaints are, in order to avoid experiencing similar issues.
Let’s take a look at some of the most common complaints users have at online casinos, and learn the easy solutions to help avoid them.
Game Does Not Work On My Device
In the world of online casinos, one of the biggest challenges developers face is the ever-increasing amount of devices that can be used. There dozens of popular mobile phone and tablet models available, and a person can use any one of these devices to access online casino games. The core software of many of these phones is fairly similar, and so the majority of casino games will work on most devices.
One of the biggest problems is, however, that many of these devices have different size screens, which can be a nightmare for casino game creators. How does one create a game that will fit well into dozens of different screen sizes? It’s almost impossible, and so problems are sure to arise.
And so, one of the most common complaints at online casinos is that a game does not fit onto a mobile device screen. Sadly, there isn’t much that can be done about this, if a screens size is simply not compatible with a certain game. However, there are solutions that can be tried. The best solution is to try downloading the dedicated application a website offers, as opposed to playing the game in the device’s web browser. This is assuming the website offers an application. In most cases it will resolve any issues related to screen size.
I don’t Understand The Interface
Online casinos are becoming extremely popular, which means that players are being attracted that are not experienced with using modern electronic devices. This results in some inexperienced players being confused by interfaces, and not quickly grasping button layouts. This is understandable, and one should never underestimate how confusing some casino game buttons can be to a person that doesn’t commonly use a mobile device.
The most obvious solution to this problem is practice. Upon playing the games more frequently, the user-friendly nature of the control designs should become apparent. Unfamiliar players should keep in mind that casino game interfaces are designed to be as simple and natural as possible, and are geared to suit the game being played.
After a few games any online casino game should be a breeze to play.
The Game Is Behaving Unusually
There are a number of online game problems that stem from unstable wireless Internet connections. A casino game can appear to freeze, get stuck in loading state, or even display garbled information. All of this is the result of the device losing communication with the web sit servers, and can be a persistent problem.
It is, of course, impossible for websites to ensure that every mobile device on the planet will have a strong signal, and good communication with the server. Wireless connections are notoriously unstable in some areas, and so pose a problem for playing online casino games.
This is again a problem for which there is no sure fire or certain solution, but there are steps that can be taken to try and avoid the problem occurring. The most obvious is for the user to simply ensure that the mobile device has strong signal, which will avoid this problem entirely. However, this can be very challenging, depending on where the user is in the world.
As a rule of thumb, however, a player should avoid playing online casino games where the device is showing poor signal. It is also a good solution to connect the device to a stable WiFi connection before playing.
What Is My Password?
The most common complaint that the vast majority of customer support centers around the world receive is that a user has forgotten their password. This is common, and nothing to be ashamed of. After all, with so many online accounts requiring so many passwords, who doesn’t forget their password from time to time?
Thankfully, virtually all online casinos have a “forgot my password” link, which can be accessed to resolve the problem quickly and easily, getting you back to gaming in no time at all!